Follow the journey of your eyewear with ease. Once your order is processed, we will send you a tracking number, allowing you to trace your package from our atelier to your doorstep.

Orders are typically shipped via the local postal service or UPS, depending on the destination. If shipped with the postal service, you can track your order using the tracking number provided on your country’s postal service website. Experience the anticipation with clarity and confidence, knowing exactly when your eyewear will arrive.

Our orders are typically processed within 1–3 business days.

Once shipped, delivery typically takes 7–14 days, depending on your location and local customs processing. You’ll receive tracking information as soon as your order ships.

We are committed to your complete satisfaction. Should you wish to return your eyewear, we offer a 14-day return policy, commencing from the date of delivery. To initiate a return, please follow these refined steps:

1. Ensure Eligibility: Items must be returned in their original, unused condition, with all protective materials and tags intact. The original packaging, including any cases or cloths, must also be returned in pristine condition.

2. Contact Us: Please reach out to our customer service team at help@chronve.com to request a return authorization. We will give you more information about the return process.

3. Secure Packaging: Carefully repackage your eyewear in its original packaging to prevent damage during transit.

4. Ship with Care: Affix the return shipping label to your package and ship it from a reputable carrier.

5. Refund Processing: Once we receive and inspect your returned eyewear, we will process your refund to the original method of payment. Please allow 7 business days for the refund to appear on your statement.
Experience our eyewear with the confidence of a seamless return process, designed to ensure your complete peace of mind